Station services – Community of Metros Benchmarking Group

Community of Metros News: Recent Virtual Events

August 7, 2026

In the past few months, the TSC has continued to share benchmarking insights and strengthen connections across the COMET community through a series of virtual events, providing members with opportunities to learn from one another and exchange experiences.

Study Webinars: We shared the key findings from several recent case studies, including Station Activations, Facilities and Events (April), OCC Best Practices (May), and AI-Driven Customer Experience Improvements in Metros (June). Alongside the study results, members heard spotlight presentations from selected metros that showcased innovative approaches, successful initiatives, and recent improvements in these areas.

MTR Tracy — AI Virtual Service Ambassador at Hong Kong MTR

Virtual General Meeting (July): The second VGM of the year looked at review of key COMET activities in the recent monthly including new interactive tools. We also presented the latest data trends up to June 2026, and members also heard from Metro Rio about benchmarking activities across COMET metros.

Joint COMET-GOAL Webinar: World Cup De-Brief (July): This collaborative webinar brought together members from COMET, GOAL, IBBG and ABBG to reflect on the successes, challenges, and lessons learned from the football World Cup hosted across Canada, the USA, and Mexico in June and July. Ten member organisations participated in a roundtable discussion, sharing their experiences, best practices, and key takeaways from supporting operations during this major international sporting event.

Research: Station Activation, Facilities, and Events

June 25, 2026

Metro stations are increasingly being reimagined as more than places to pass through. By introducing facilities, amenities, services, and events, metro operators can improve the quality of the station environment, enhance customer experience, and support wider goals such as attracting new riders, increasing non-fare revenue, and strengthening connections with local communities.

These initiatives can range from practical facilities that meet everyday passenger needs to cultural, commercial, and community activities that make stations more welcoming and engaging public spaces. The study outlines a wide range of examples of station events and activations that have been put on across COMET metros, as well as how external stakeholders have been involved and how metros measure the success of these initiatives.

Bella Vista Park — Bella Vista Pocket Park at Sydney Metro

Community of Metros News: COMET 2026 Western Meeting in Newcastle , 2-5 June

June 15, 2026

The TSC and COMET members had an insightful Western Meeting in Newcastle, bringing together 40 representatives from 18 metros. Over four days, key topics were discussed such as fleet strategy, AI governance and applications, financial performance, real-time operations, and customer-focused station activations through dynamic discussions, roundtables, and member spotlight sessions.

A special thank you to Nexus for hosting us and for the well organised technical visits to the Gosforth Depot and their Learning Centre. These highlighted Nexus’ genuine passion for people including championing inclusivity, wellbeing, and opportunity across the organisation. Their values-led culture clearly empowers teams to innovate, collaborate, and deliver excellent public transport.

Looking ahead, we’re excited to keep the momentum going at our upcoming COMET meetings – sharing insights, challenges, and practical solutions that push our industry forward.

Community of Metros News: COMET 2026 Eastern Meeting in Nanjing , 10-13 May

May 27, 2026May 19, 2026

The TSC and COMET members had an excellent Eastern meeting in Nanjing last week, bringing together 55 representatives from 13 metros. The discussions were highly insightful, covering key topics of station services, service efficiency, passenger safety, labour costs, and asset lifecycle management.

A special thanks to Nanjing Metro for their warm welcome and for organising excellent technical visits to the Majiayuan Vehicle Base and the Maqun Training Base, where we had the opportunity to see their full-scale replica training facilities. We greatly appreciate our members’ ongoing commitment to innovation and continuous improvement.