Community of Metros News: Community of Metros CEO/COO Sessions

Following a ten-year tradition of including a CEO/COO Day as part of the Annual Meeting, this year’s sessions were held virtually due to COVID-19. All 41 member organisations joined the COMET CEO/COO Sessions on 25th March 2021. Metro executives discussed shared challenges and issues of strategic importance for metros with global peers during the two sessions for Eastern and Western time zones.

World map showing members of Community of Metros

Highlights of pre-COVID metro KPI performance and future implications were presented, along with two thematic discussions on Future Demand and Improving Resilience. Metro executives also heard highlight presentations from Hong Kong MTR and Berlin BVG sharing their perspectives and good practices in preparing for the new normal.

During the open discussion, metro executives exchanged experiences on key issues such as working with other stakeholders on policies supporting metros, opportunities to increase financial resiliency, competition between other public transport modes, etc.

Community of Metros News: 2020 COMET Virtual Meetings

COMET meetings have been held virtually since April 2020! Due to COVID-19, all in-person meetings were moved online, with four types of virtual events: general meetings, regional meetings, study/KPI webinars, and expert workshops (focused on COVID-19).

Quarterly General Meetings were held in April, July, and October 2020 to partially replace the benchmarking group meetings, keeping metros informed on member latest developments and benchmarking work and business. The first regional virtual meeting was a Chinese-Speaking Metros Meeting in September, the first meeting in COMET history to have segments conducted directly in Mandarin (with consecutive translation for other parts). This meeting focused on regional benchmarking results and issues of local interest.

Two webinars on the topics of Noise and Vibration (September 2020) and KPI benchmarking (December 2020) reached a wider audience in metros. Finally, in response to COVID-19, two workshops on Planning to Restore Metro Operations (June 2020) and Funding and Financing (November 2020) were held for metros to share experiences and to discuss COMET research this year relating to COVID-19.

A full calendar of virtual events is planned for 2021.

Community of Metros News: CoMET 2019 Annual Meeting in Paris

Sixteen members of CoMET and three members of Nova joined the CoMET Annual Meeting hosted by Paris RATP from 11th – 15th November 2019. During the meeting, members heard the latest updates from each metro as well as the case study presentations on Managing and Reducing Absenteeism, Station Staffing Models, and Managing Works Affecting Revenue Service.

Four structured discussion sessions were held in the CEO/COO day: Ridership Trends, Metro Reliability, Workforces for the Future, and Digital Transformation of Metros. Several metros delivered presentations to share their good practices.

The technical visit brought members to Châtelet Metro and RER Station as well as the control centre for RER Line A and Line B. After the meeting, members also had the opportunity to visit the Line 14 Extension Project, Line 14 Operational Control Centre, Line 4 Automation Project, and General Control Centre for all modes (metro, tram, bus, RER).

Community of Metros News: Nova Phase 22 Management Meeting in Barcelona

16 members of Nova and two members of CoMET met in Barcelona from 24th – 27th September 2019 for the Nova Phase 22 Management Meeting, hosted by Transports Metropolitans de Barcelona.

During the week, members heard presentations from across the CoMET and Nova Key Performance Indicators Balanced Scorecard, as well as study presentations on Reliability of Signalling Equipment, Modern Maintenance Practices and Energy Saving Strategies. Members also exchanged their latest activities, challenges and initiatives during meeting sessions.

The annual Management Meeting is where the upcoming Nova work programme is determined by the members. The next phase’s work programme will consist of three studies on the topics of preventative actions to avoid human-related failures in train operation and in the Operational Control Centre (OCC), innovations to reduce track time to do capital and maintenance works, and customer experience in stations.

Members also had the opportunity to use TMB’s metro network extensively, and visited Line 10’s ZAL depot to learn about how TMB carries out engineering and maintenance.

Community of Metros News: Nova Phase 21 Annual Meeting in Vancouver

The Nova metro benchmarking group convened in Vancouver, Canada for the Phase 21 Annual Meeting. British Columbia Rapid Transit Company (BCRTC) welcomed 13 metros from around the world from 13th-16th May, including Mexico City STC visiting from Nova’s sister group CoMET. Members were welcomed to the meeting by Kevin Desmond, CEO of BCRTC’s parent organisation TransLink, and Haydn Acheson, CEO at BCRTC.

On Monday 13th May, the North American members of Nova convened to discuss issues of critical importance in the region, notably equity and outreach initiatives, automation and experiences with Public Private Partnerships (PPPs or P3s), and maintenance organisational structures.

The full international group convened from 14th-16th May to hear the latest benchmarking information from the Transport Strategy Centre (TSC) at Imperial College London and to participate in peer-to-peer discussion. Studies presented at the meeting by the TSC included Passenger Incident Management, Managing and Reducing Absenteeism, Employee Engagement, and Planning and Scheduling Works Affecting Revenue Service, as well as a Key Performance Indicators and Safety Performance Indicators presentation. Members also discussed topics of strategic importance to metros, such as future revenue streams and managing passenger flow.

BCRTC’s SkyTrain system is a fully driverless network and Nova benchmarking incorporates data from the Expo and Millennium Lines.

Community of Metros News: CoMET 2018 Annual Meeting in São Paulo

17 members of the Community of Metros gathered in Sao Paulo for the CoMET 2018 Annual Meeting. The meeting was held 5th – 8th November, hosted by Metro São Paulo, which is celebrating its 50th Anniversary in 2018. Members were warmly received by the Secretary of Metropolitan Transport for the State of São Paulo, Clodoaldo Pelissioni, and by Metro São Paulo President, Paulo Menezes Figueiredo.

During meeting sessions, members heard the latest results from the annual work programme of Key Performance Indicators benchmarking, spanning metro performance across six areas including financial, safety and environmental benchmarking. New case study research undertaken for the 2018 work programme was also presented, covering Modern Maintenance Practices, Optimisation of Train Availability, and Passenger Incident Management.

Throughout the meeting, each metro also presented their latest news, including their recent activities, challenges, and achievements over the past 6-7 months. The CoMET group heard from three visiting Nova metros throughout the week: Transports Metropolitans de Barcelona, Metrovías (Buenos Aires) and MetrôRio.

On 8th November, the CoMET Annual CEO/COO Day was held, welcoming metro leadership to discuss issues of strategic importance. Three topics were selected across financial, environmental and operational business areas, discussing future revenue streams, climate change and extreme weather events, and passenger flow management. A variety of metros participated and led each session, with support from the Railway and Transport Strategy Centre (RTSC) providing the latest group benchmarking relating to the topic.

Throughout the event, members were able to learn about the city of São Paulo and Metro São Paulo’s network through technical visits and using the system. Members visited the Jabaquara depot, serving Line 1-Blue, and saw how trains are prepared for service, corrective and preventative maintenance procedures, equipment and component tuning and testing, component maintenance, warehousing and logistics, and the on-site training centre. During a second technical visit, members visited Sé station, the most crowded station on Metro São Paulo’s network. The station is an interchange for Line 1 – Blue and Line 3 – Red, with around 600,000 passenger passing through this station every weekday. Members were also welcomed to the launching ceremony of the “Estação Memória” (Memory Station) stand in Sé station, an interactive cultural exhibit celebrating the 50th Anniversary of Metro São Paulo.

Community of Metros News: Nova Phase 21 Management Meeting in Montreal

The Nova benchmarking group convened in Montréal, Canada for the Phase 21 Management Meeting on 1st – 4th October 2018. Société de transport de Montréal (STM) hosted the meeting, with 15 members in attendance, including one of the newest members of the Community of Metros, Washington Metropolitan Area Transit Authority (WMATA). Chairman of the Board Mr. Philippe Schnobb welcomed the group to Montréal and presented an overview of public transport operations at STM. The group also learned about the latest changes to public transport governance in Montréal.

During Nova Management Meetings, members develop the work programme for the upcoming phase. The topics selected for study in Phase 21 were absenteeism, signalling reliability, employee engagement and managing works during revenue service. The Railway and Transport Strategy Centre (RTSC) also presented the first Key Performance Indicator and Safety Performance Indicator results using 2017 data, as well as case studies on Escalator Management and Station Design Guidelines and Passenger Flow Monitoring. Results from the 2018 Customer Satisfaction Survey were also presented. Each of the 15 attending metros presented an update to the group about their metro’s activities and challenges over the past six months.

During the week, members had the opportunity to see STM’s facilities, including its new AZUR trains and bespoke train simulator; “Espace Client” customer service centre; and the Youville workshop, which is the largest metro maintenance facility operated by STM, handling the maintenance for its MR-73 and AZUR rolling stock.

Community of Metros News: Nova Phase 20 Annual Meeting in London

Nova celebrated its 20th birthday at the Phase 20 Annual Meeting, held in London and hosted by the Railway and Transport Strategy Centre (RTSC) at Imperial College London. 22 members of the Community of Metros (17 Nova members and 5 CoMET members) attended the Annual Meeting and Metro Leader Day, held on 8th – 11th May 2018. Representatives from new members at Bay Area Rapid Transit (San Francisco) and the Roads and Transport Authority (RTA) in Dubai were warmly welcomed for their first meeting.

The meeting focused on Phase 20 benchmarking results, including Key Performance Indicators, case studies on Escalator Management and Security on Metros, as well as wider studies from the Community of Metros on Enhancing Platform Safety Without Platform Doors and Using Data to Improve Maintenance. Members presented an update on their metro’s current activities and plans, giving insight into shared challenges and opportunities. The meeting also included the annual Nova Metro Leader Day, focused on strategic-level discussions on topics of interest, such as managing ageing assets and metro automation. The Group also celebrated Nova’s 20th birthday throughout the week.

Nova Phase 20 Chair Joubert Flores (Director at Metro Rio), RTSC Managing Director Richard Anderson and Head of Metro Benchmarking Alex Barron cutting the Nova Phase 20 birthday cake

As well as meeting activities, members visited London Underground facilities across two technical visits. These visits included a guided tour of Tottenham Court Road station, which has undergone significant works in preparation for the opening of the Elizabeth Line, and as part of an area-wide regeneration plan. Members also rode the new Elizabeth Line rolling stock from Liverpool Street to Stratford, where they heard more detail on the development of the line as it prepares to open. Members also visited Transport for London’s operational control centres where the Underground and surface transport networks are monitored and optimised.

New members from the Roads and Transport Authority in Dubai (Mohammed Yousuf al Mudharreb, Director of Rail Operations, and Amair Saleem, Director of Safety, Risk, Regulation and Planning), and Bay Area Transit Authority in San Francisco (Robert Powers, Assistant General Manager) participate at the Nova Phase 20 Annual Meeting

Community of Metros News: CoMET 2018 Management Meeting in Delhi

Members of the Community of Metros attended the CoMET 2018 Management Meeting from 5th – 9th March, hosted by Delhi Metro Rail Corporation (DMRC). The meeting was attended by representatives from 14 metros in addition to DMRC. Members received a warm welcome from India’s Honourable Minister of Housing and Urban Affairs, Hardeep Singh Puri, and from DMRC senior managers including its Managing Director, Dr. Mangu Singh.

Meeting attendees discussed and agreed on the research topics for the CoMET Work Programme for 2018. The Railway and Transport Stategy Centre (RTSC) from Imperial College London also presented findings from recent benchmarking research, including Key Performance Indicator benchmarking and case study presentations on platform safety, operational control centres and customer satisfaction.

Throughout the week, attendees were able to see DMRC’s facilities first-hand. These included visiting one of DMRC’s depot and staff training facilities, a metro museum at Patel Chowk station, and key interchanges on the network. Members also visited stations on the Red, Orange and Violet lines, as well as the Magenta Line, which was partially open at the time of the meeting and fully opened in May 2018.

Community of Metros News: First North American Sub-Group Meeting Held in Washington DC

The North American Sub-Group of the Community of Metros has officially been formed and its inaugural meeting held in Washington DC. The North American Sub-Group brings together metro operators in North America to collaborate on benchmarking and focus on challenges particularly affecting operators in the region. The group consists of existing Community of Metros members New York City Transit, Société de Transport de Montréal, Toronto Transit Commission and Vancouver SkyTrain, as well as new members of the community, Washington Metropolitan Area Transit Authority (WMATA) and Bay Area Rapid Transit (San Francisco).

During this meeting, members heard benchmarking analysis with a focus on North America, and case studies of particular relevance including Measuring and Improving Customer Satisfaction and Best Practices in Driver Training. Members also participated in structured discussions on key topics of interest for North American metro operators, such as managing reliability, ridership trends and using performance data.

WMATA Chief Operating Officer Joe Leader explains WMATA’s rolling stock replacement programme

Members used WMATA’s network extensively, learning about station operational procedures and plans for future station works. The group also visited WMATA’s Greenbelt Yard facility to learn about its rolling stock replacement programme, including the logistics of the depot and customer-focused design elements of the trains. Its new 7000-series cars total 45% of its fleet and is reducing fleet-related delays.