In the past few months, the TSC has continued to share benchmarking insights and strengthen connections across the COMET community through a series of virtual events, providing members with opportunities to learn from one another and exchange experiences.
Study Webinars: We shared the key findings from several recent case studies, including Station Activations, Facilities and Events (April), OCC Best Practices (May), and AI-Driven Customer Experience Improvements in Metros (June). Alongside the study results, members heard spotlight presentations from selected metros that showcased innovative approaches, successful initiatives, and recent improvements in these areas.
Virtual General Meeting (July): The second VGM of the year looked at review of key COMET activities in the recent monthly including new interactive tools. We also presented the latest data trends up to June 2026, and members also heard from Metro Rio about benchmarking activities across COMET metros.
Joint COMET-GOAL Webinar: World Cup De-Brief (July): This collaborative webinar brought together members from COMET, GOAL, IBBG and ABBG to reflect on the successes, challenges, and lessons learned from the football World Cup hosted across Canada, the USA, and Mexico in June and July. Ten member organisations participated in a roundtable discussion, sharing their experiences, best practices, and key takeaways from supporting operations during this major international sporting event.