As passengers continue to return to using metro more frequently post COVID-19, many metros have experienced constraints on train and station capacity. In some cases, this increased congestion can also result in safety issues that can have catastrophic impacts on customers and the reputation of the metros themselves.
This study summarised magnitude and trends in congestion on metro systems, and further looked at the implemented technologies that allow for mitigations to be put in place. It also identified emergency response and congestion management training that is provided to regular station staff and operational staff on trains.
An overview of best practices for managing congestion in stations and on trains is discussed in the report, with a focus on smaller and shorter-term solutions that can be deployed quickly by member metros.