Training drivers and maintaining their skills and knowledge are significant efforts for almost all metros. Metros need to implement adequate selective recruitment processes to find suitable candidates to become drivers.
The core of initial driver training programmes amongst metros is largely similar, averaging at 100 working days. Programme length depends on a number of factors, including external vs internal recruitment, training facilities, and metros’ expectation towards the role of drivers. The content of training courses used by metros was explored by the study as well.
Apart from the driver initial training, the study also reviewed the frequency of the recurring driver training. By comparing the duration of the driver training to the reliability performance, a correlation was identified between longer training and fewer staff-related incidents causing delays.
Training methods are evolving, as technological advances allow for a greater reliance on simulators to enable drivers to gain experience and confidence in a controlled environment. The developing dependence on mobile devices was identified as an opportunity to integrate more mobile technology into recruitment and training.
