Meetings

Members of the Community of Metros attended the CoMET 2018 Management Meeting from 5th – 9th March, hosted by Delhi Metro Rail Corporation (DMRC). The meeting was attended by representatives from 14 metros in addition to DMRC. Members received a warm welcome from India’s Honourable Minister of Housing and Urban Affairs, Hardeep Singh Puri, and from DMRC senior managers including its Managing Director, Dr. Mangu Singh.

Meeting attendees discussed and agreed on the research topics for the CoMET Work Programme for 2018. The Railway and Transport Stategy Centre (RTSC) from Imperial College London also presented findings from recent benchmarking research, including Key Performance Indicator benchmarking and case study presentations on platform safety, operational control centres and customer satisfaction.

Throughout the week, attendees were able to see DMRC’s facilities first-hand. These included visiting one of DMRC’s depot and staff training facilities, a metro museum at Patel Chowk station, and key interchanges on the network. Members also visited stations on the Red, Orange and Violet lines, as well as the Magenta Line, which was partially open at the time of the meeting and fully opened in May 2018.

In November 2017, members of the Community of Metros came together for the CoMET 2017 Annual Meeting in Taipei, hosted by Taipei Rapid Transit Corporation (TRTC). The meeting was attended by representatives from 17 metros – 15 CoMET members and 2 Nova members from the Southeast Asia region. The meeting spanned four days, including technical visits, the Annual CEO/COO Day, and an Asian Regional Meeting.

Throughout the week, members were able to see TRTCs facilities. This included the Zhongshan Metro Mall and its “Underground Book Street”, Taipei Metro Taipei Main Station, Taoyuan Airport MRT Taipei Main Station and Taipei Metro Beimen Station. Members also toured the Beitou Depot. During meeting sessions, each metro provided an update on their recent activities, plans and challenges.

The Railway and Transport Strategy Centre (RTSC) from Imperial College London presented the results of recent benchmarking research. The latest set of Key Performance Indicators results were focused on meeting host TRTC and members were consulted on a refined and improved balanced scorecard to increase the depth and breadth of benchmarking results. Other recent research was also presented at the meeting, including results from the International Metro Customer Satisfaction Survey and Safety Performance Indicators. Two in-depth case studies were presented to the group, on Using Data to Improve Maintenance, and Station Design Guidelines and Passenger Flow Monitoring.

On Thursday 30^th November, the CoMET Annual CEO/COO Day was held, where metro leaders came together to discuss issues of strategic importance. Key discussion topics included customer safety and security risks and initiatives, managing Unattended Train Operation (UTO), and preparing for new mobilities. The Asian Regional Meeting was also held on 1^st December, attended by 8 members from the Asia region, as well as Paris RATP and New York City Transit to observe and participate in discussions. The group discussed key issues affecting Asian metros, including the management of rapid network expansion, managing capacity and automation, and improving reliability.

The Nova Phase 20 Management Meeting was held from 19^th – 22^nd September 2017, attended by 15 members and observed by Stockholm MTR. The meeting was held in Oslo, hosted by Oslo Sporveien, who joined the Community of Metros in 2014.

During the visit, members were able to see some of Oslo Sporveien’s facilities first-hand. These included visits to Løren, Ullevål, Majorstuen and Tøyen Stations, as well as Sporveien’s Metro Control Room, and Driving Simulator. Members were also shown Sporveien’s innovative train passenger counting system.

During the meeting, members presented an update focusing on recent developments, challenges and good practices implemented. The Railway and Transport Strategy Centre (RTSC) presented the 2016 Key Performance Indicator results, focusing on host metro Oslo Sporveien, and the Safety Performance Indicators results. Three research projects were also presented by the RTSC team, on Cybersecurity and Accessibility Training, as well as a session on Measuring the Customer Experience Using Big Data, which presented the RTSC’s initial insights into the use of big datasets. Members also selected the case studies and work programme for Nova Phase 20.

Members of the Community of Metros attended the CoMET 2017 Management Meeting in New York, held from 15^th – 17^th March 2017. Representatives from 15 members attended the meeting, which focused on work programme development for CoMET in 2017. New York City Transit provided a host presentation focusing on its upcoming plans and characteristics, and members presented a short update on their organisation’s current projects, issues and best practices.

Members attended an opening reception at the New York Transit Museum in Brooklyn, as well as a technical visit to the Second Avenue Subway new line segment and stations. New York City Transit also presented its new asset monitoring tools to the group. One of these tools was the Service Intervention Recommendation Engine (SIRE), which assists train dispatchers in deciding where to hold and skip trains, taking into account the net passenger time savings and volume of passengers affected.

The Railway and Transport Strategy Centre (RTSC) presented the final 2015 Key Performance Indicators results and four case study projects on Best Practices in Operating UTO Lines, Safety Culture, Planning for the Lifecycle of Metro Infrastructure Assets, and Accessibility Training.

In November 2016 members of the Community of Metros came together for the CoMET 2016 Annual Meeting in Singapore, hosted by Singapore SMRT. The meeting was attended by representatives from 18 metros – all 16 CoMET members and two Nova members from the Southeast Asia region.

Throughout the week, attendees toured SMRT facilities, including the Kim Chuan Depot, which is the world’s largest underground depot and home to the fully automated Circle Line. During meeting sessions each metro shared their latest updates, including specific recent initiatives aiming to improve customer satisfaction or service quality.

The Railway and Transport Strategy Centre (RTSC) from Imperial College London presented the results of recent benchmarking research. The latest key performance indicator results were focused on meeting host Singapore SMRT and also included new items looking in more detail at the benchmarking of reliability and asset performance. Other recent benchmarking research that was presented and discussed included the 2016 results of the international metro customer satisfaction survey and the updated safety performance indicators. The recent benchmarking studies on the agenda were on Driver Training and Cybersecurity.

The meeting concluded with the 7th annual CoMET CEO/COO Day, where senior managers from the metros gathered to discuss metro performance and managing network expansion, addressing cybersecurity risks, and carrying out asset renewals.

In September 2016 members of the Nova metro benchmarking group met in Lisbon, hosted by Metropolitano de Lisboa. The extended four-day meeting was attended by representatives from 17 metros. This was the first meeting for the new member Vancouver SkyTrain, who presented an extended introduction to their metro. Berlin BVG metro was also invited as a European CoMET member and presented an extended update of their metro. All other Nova members also had the opportunity to share their latest updates and challenges.

During the meeting benchmarking research results from the past year were presented and discussed. This included the latest key performance indicator results, updates on recent CoMET and Nova research on fares, results of the 2016 international metro customer satisfaction survey, and results of several benchmarking studies. The recent studies on the agenda were Management of Electronic Maintenance, Planning for the Life Cycles of Metro Infrastructure Assets, Safety Culture, and Best Practices in Operating Very High Frequency Metro Services. Meeting attendees also discussed and agreed the work programme for the next year.

In addition, attendees used the metro to travel between the hotel near Saldanha and the meeting venue at Alto dos Moinhos station. The group also visited the Pontinha Depot and Workshop as well as the metro’s Operation Control Centre (OCC). As part of the meeting’s social activities attendees also got to travel on a famous historic tram and visit the Carris Museum.

In June 2016 the Community of Metros held an expert workshop on safety culture. The workshop was hosted by Nexus (owner of the Tyne and Wear Metro system) and held jointly with sister benchmarking group ISBeRG, the International Suburban Rail Benchmarking Group. Safety experts from 17 organisations – 5 CoMET metros, 7 Nova metros, and 5 ISBeRG railways – attended.

The workshop was held at a unique venue – the Stadium of Light, home to Sunderland A.F.C. and near the metro station of the same name and was recorded in the local press. The workshop was sponsored by the Nova group in conjunction with its 2016 benchmarking research study on Improving Safety Culture and followed a similar ISBeRG study in 2014. Both studies aimed to better understand safety culture and identify how metros and railways have established and improved safety culture.

Over the course of the two-day workshop experts shared experiences, exchanged good practices, and discussed the results of the benchmarking studies. There were also focus sessions on three key topics: responding to and recovering from major incidents, taking a ‘brain-based approach’ to safety, and considering the safety culture of passengers. Finally, the workshop also included two external perspectives: the regulatory view of Safety Culture from the UK Office of Rail and Road (ORR) and the trade union view of safety culture from the UK’s National Union of Rail, Maritime and Transport Workers (RMT).