Community of Metros News: CoMET 2016 Annual Meeting in Singapore

In November 2016 members of the Community of Metros came together for the CoMET 2016 Annual Meeting in Singapore, hosted by Singapore SMRT. The meeting was attended by representatives from 18 metros – all 16 CoMET members and two Nova members from the Southeast Asia region.

Throughout the week, attendees toured SMRT facilities, including the Kim Chuan Depot, which is the world’s largest underground depot and home to the fully automated Circle Line. During meeting sessions each metro shared their latest updates, including specific recent initiatives aiming to improve customer satisfaction or service quality.

The Railway and Transport Strategy Centre (RTSC) from Imperial College London presented the results of recent benchmarking research. The latest key performance indicator results were focused on meeting host Singapore SMRT and also included new items looking in more detail at the benchmarking of reliability and asset performance. Other recent benchmarking research that was presented and discussed included the 2016 results of the international metro customer satisfaction survey and the updated safety performance indicators. The recent benchmarking studies on the agenda were on Driver Training and Cybersecurity.

The meeting concluded with the 7th annual CoMET CEO/COO Day, where senior managers from the metros gathered to discuss metro performance and managing network expansion, addressing cybersecurity risks, and carrying out asset renewals.