Delivering major projects while maintaining reliable metro service is a critical challenge for metro operators. These projects often demand extensive resources and long-term planning, which can strain organisational capacity and divert attention from day-to-day operations. As a result, metros must carefully manage the impacts of major project works on service reliability, financial sustainability, and the overall customer experience.
The study explores how metros can plan and deliver major infrastructure projects while minimising disruption to operations, staff, and budgets. It draws on lessons from both past and planned major projects across COMET metros. It examines how metros plan and coordinate major projects and maintain service continuity during delivery. It also explores how metros assess and communicate the impacts of major works on performance and customer satisfaction.
