Metro reliability is a crucial element of metro operations and customer service. During the core COVID-19 period, metros’ attention seemed to shift away from reliability to more pressing needs at that time, however it is clear that reliability has returned to one of metros’ top priorities as ridership returns.
The research collected the line-level data from 23 metros for 182 lines. It reviews how metros measure reliability and set reliability-related targets. It also investigates reliability performance based on both the network- and line-level data, and explores the successful initiatives that have been implemented by metros for reliability improvement.
